What Questions to Ask Movers Before You Book

Moving day can either be smooth and organized or filled with unexpected surprises. One of the biggest factors that determines which experience you’ll have is the moving company you choose.

While price is important, it shouldn’t be the only thing you consider. Asking the right questions before signing a contract helps you avoid hidden fees, unreliable movers, damaged belongings, and unnecessary stress.

At Moving Brothers, we believe an informed customer is a happy customer. Whether you’re moving across Denver, relocating elsewhere in Colorado, or planning a long-distance move, here’s what you should ask before booking any moving company.

1. Are You Licensed and Insured?

This should always be your first question.

A legitimate moving company should have the proper licensing required to operate. For interstate moves, movers should have an active USDOT number issued by the Federal Motor Carrier Safety Administration (FMCSA). For local Colorado moves, ask about state licensing requirements as well.

Insurance is equally important. Even experienced movers can encounter accidents, so you want to know your belongings are protected.

Ask:

• Are you fully licensed?
• Are you insured?
• Can you provide your license numbers?

Professional movers will gladly provide this information.

2. What Services Are Included in the Quote?

Every moving estimate is different.

Some companies include services like furniture wrapping, disassembly, reassembly, and appliance protection. Others charge separately for these services.

Ask what’s included so you can compare estimates accurately.

Some common services to clarify include:

• Furniture padding
• Stretch wrapping
• Disassembly and reassembly
• TV protection
• Packing materials
• Loading and unloading
• Stair carries
• Long carries
• Fuel charges

The more detailed the quote, the fewer surprises you’ll encounter on moving day.

3. Is the Estimate Binding or Non-Binding?

Not all estimates work the same way.

Ask whether you’re receiving:

• A binding estimate
• A non-binding estimate
• A not-to-exceed estimate

Understanding how pricing works helps you avoid unexpected charges after the move is complete.

4. Are There Any Additional Fees?

Many customers focus only on the hourly rate without asking about extra costs.

Possible additional charges include:

• Flights of stairs
• Long walking distances
• Elevator reservations
• Heavy items
• Packing supplies
• Storage
• Shuttle trucks
• Last-minute scheduling changes

A reputable mover should explain these charges before you sign anything.

5. Who Will Actually Perform the Move?

Some companies outsource moves to subcontractors.

Ask whether the crew arriving at your home works directly for the company or if your move will be handed off to another provider.

Knowing who is handling your belongings provides greater peace of mind and accountability.

6. What Happens if Something Gets Damaged?

Even with experienced professionals, accidents can happen.

Ask about:

• Damage claims
• Valuation coverage
• Repair procedures
• Replacement policies
• Claims timelines

Professional movers should explain the process clearly before your move begins.

7. How Do You Protect Furniture?

Moving isn’t simply about lifting boxes.

Professional movers should use protective equipment such as:

• Moving blankets
• Shrink wrap
• Floor runners
• Door protection
• Mattress bags
• Corner protectors

These materials help prevent scratches, dents, and damage during loading and unloading.

8. Can You Provide References or Reviews?

Online reviews tell you a lot about a moving company.

Check platforms like:

• Google
• Better Business Bureau
• Yelp
• Facebook

Look for consistent feedback regarding:

• Professionalism
• Communication
• Punctuality
• Care with belongings
• Transparent pricing

Don’t hesitate to ask the company for customer references if needed.

9. What Is Your Cancellation or Rescheduling Policy?

Life happens.

Closings get delayed. Lease dates change. Weather can interfere with moving plans.

Ask:

• Can I reschedule?
• Are deposits refundable?
• Is there a cancellation fee?
• How much notice is required?

Understanding the policy ahead of time helps prevent unnecessary expenses.

10. How Long Will My Move Take?

While no mover can predict the exact minute a move will finish, experienced companies can provide a realistic estimate based on:

• Home size
• Number of movers
• Distance
• Accessibility
• Special items

This helps you better plan utility transfers, cleaning appointments, and move-in schedules.

11. Do You Move Specialty Items?

Not every moving company handles oversized or fragile belongings.

If you own items such as:

• Pianos
• Gun safes
• Pool tables
• Antique furniture
• Large mirrors
• Artwork
• Fitness equipment

Ask whether the company has the proper equipment and experience to move them safely.

12. What Can I Do Before Moving Day?

Professional movers appreciate prepared customers.

Ask what you can do before the crew arrives.

Recommendations may include:

• Label every box.
• Disconnect electronics.
• Empty drawers if necessary.
• Reserve elevators.
• Clear walkways.
• Secure pets.
• Set aside valuables and important documents.
• Prepare an essentials box.

These small steps can help your move go much more efficiently.

Red Flags to Watch Out For

While interviewing movers, keep an eye out for warning signs.

Be cautious if a company:

• Refuses to provide licensing information
• Won’t provide a written estimate
• Demands a large cash deposit upfront
• Has numerous unresolved complaints
• Cannot explain its pricing
• Uses vague contracts
• Doesn’t answer your questions directly

If something feels off, it’s worth continuing your search.

Why Homeowners Across Denver Choose Moving Brothers

Choosing the right moving company starts with asking the right questions, but it also means finding a mover that values honesty, professionalism, and customer service.

At Moving Brothers, we make the process straightforward by offering transparent pricing, experienced movers, and clear communication from your first estimate to the final box. We never double-book moves, we don’t charge for drive time, and our licensed, insured team treats every home and business with care. Whether you’re planning a local move in Denver or relocating across state lines, we’re here to make the experience as stress-free as possible.

Schedule Your Denver Move With Confidence

If you’re ready to book your move, we’re happy to answer every question you have before moving day. Our team will walk you through the estimate, explain what’s included, and help you choose the moving services that fit your needs and budget.

Contact Moving Brothers today for a free moving estimate and discover why homeowners and businesses throughout the Denver area trust us for reliable, professional moving services.